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Executive Director, Competitive & CX Communications
Описание вакансии
Текст:
TL;DR
Executive Director, Competitive & CX Communications (Corporate Communications/CX): Leading enterprise communications strategy that strengthens Xfinity's competitive position and communicates its customer experience transformation with an accent on media relations, crisis management, and executive storytelling. Focus on building competitive intelligence and response frameworks, shaping AI-enabled CX narratives, and coordinating messaging across product, marketing, digital, social, field, and care teams.
Location: Philadelphia, Pennsylvania, United States
Company
Media and technology company delivering entertainment, connectivity, and online experiences to millions of customers.
What you will do
- Define and lead communications strategies for competitive positioning and customer experience transformation.
- Translate competitive insights and CX priorities into storytelling across earned, owned, and internal channels.
- Establish a competitive intelligence and response framework for proactive narrative shaping and rapid response.
- Communicate the future of CX, including AI-enabled experiences, proactive service, predictive support, digital-first tools, and personalized engagement.
- Integrate messaging across Customer Experience, Product, Marketing, Social, Digital, Field, and Care teams.
- Advise senior leadership and shape narratives supporting market position, customer trust, and business objectives.
Requirements
- 10+ years of relevant work experience developing enterprise-level communications strategies.
- Deep expertise in media relations, crisis management, and competitive positioning across traditional, digital, and social platforms.
- Experience leading multicultural programs and applying cultural intelligence to enterprise communications.
- Executive presence, strategic influence, stakeholder engagement, and the ability to counsel C-suite leaders.
- Financial and operational acumen, including experience managing large-scale budgets and organizational resources.
- Bachelor's degree required; an advanced degree in communications, marketing, or a related field is preferred.
Culture & Benefits
- Full-time employment at a Fortune 50 media and technology company.
- Benefits and support focused on physical, financial, and emotional well-being.
- Access to personalized guidance and always-on support tools.
- Must maintain regular, consistent, and punctual attendance and work nights, weekends, variable schedules, and overtime as necessary.