1 день назад
Technical Writer, Patient Content (AI)
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
Technical Writer, Patient Content (AI): Creating patient-facing Help Center articles, IVR messaging, support macros, and structured content for conversational AI with an accent on healthcare communication, content accuracy, and empathetic user guidance. Focus on designing intuitive knowledge structures, training AI agents, refining conversational journeys, and maintaining consistent content and style standards across support channels.
Location: Hybrid, onsite three times per week in Pittsburgh, PA (Robinson Township) or New York City (Flatiron District).
Company
is a healthcare technology company building products that make prescriptions more accessible and affordable, including BlinkRx and Quick Save.
What you will do
- Own patient-facing support content, including Help Center articles, IVR messaging, and support macros.
- Write self-service content and train and optimize the AI Agent using structured information.
- Design an intuitive Help Center structure and conversational AI-ready content.
- Create sample messaging for agents across communication channels.
- Audit and update content to reflect product, program, business, and team changes.
- Maintain the patient-facing content style guide and collaborate with Marketing, CRM, and Digital Experience teams.
Requirements
- Bachelor’s degree and 5+ years of experience in Technical Writing, Content Strategy, Knowledge Management, Communications, or a related field.
- Demonstrated technical writing experience and work samples.
- Familiarity with conversational AI design, prompt writing, or training AI systems with structured content.
- Experience developing and following style guides and tone-of-voice standards.
- Strong analytical skills, attention to detail, ownership, and quality standards.
Nice to have
- Healthcare experience.
- Experience writing for AI agent training.
- Contact center or customer support content experience.
- Experience designing conversational AI journeys, intents, or dialog flows.
Culture & Benefits
- Work in a highly collaborative, cross-functional healthcare technology environment.
- Contribute to products serving millions of patients and improving access to medications.
- Join a learning-oriented and continuously curious organization focused on customer impact.
- is an equal opportunity employer that values diversity.
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