i-Team Field Service Support Technician I/II/III

Location: Austin, TX; Boise, ID; Dallas-Richardson, TX; Phoenix, AZ. This role requires extensive travel, stated as 75% to 90%.

Salary: $20.00–$27.50 per hour

Company

hirify.global develops and services materials science and engineering solutions for semiconductor chips and advanced displays.

What you will do

• Plan daily work schedules and complete preventive, remedial, warranty, paid-service, and contract maintenance.
• Verify equipment operation, perform periodic maintenance and wet cleans, and support system start-ups.
• Troubleshoot process variations and system problems, escalating down situations when required.
• Instruct customers in system operation and maintenance and coordinate support plans with customer management.
• Track equipment performance, plan uptime improvements, and apply Statistical Process Control and Quality Improvement Process methods.
• Provide technical assistance to less experienced personnel and serve as a liaison with customer frontline management.

Requirements

• Proficiency in analytical processes and procedures relevant to assigned service tasks.
• Working knowledge of Statistical Process Control and quality improvement terminology.
• Ability to communicate technical and administrative information with customers and internal teams.
• Ability to travel extensively, with travel listed as 75% to 90% of the time.
• Ability to walk extensively, stand for extended periods, work in tight spaces, bend, kneel, climb, and lift up to 35 lbs.
• Ability to distinguish colors, work around challenging noise levels, use hand and power tools, and wear cleanroom personal protective equipment.

Culture & Benefits

• Supportive work culture focused on learning, development, and career growth.
• Comprehensive employee benefits supporting health and wellbeing.
• Potential eligibility for bonus and stock award programs.
• Regular employment position with full-time hours.