4 дня назад
Senior Technical Success Manager - Enterprise Accounts (Cybersecurity)
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
Senior Technical Success Manager - Enterprise Accounts (Cybersecurity): Helping enterprise customers adopt cybersecurity technology, embed it into daily security operations, reduce risk, and achieve measurable outcomes with an accent on technical success planning, customer health, and renewal readiness. Focus on identifying adoption gaps, mitigating integration and operational risks, accelerating time-to-value, and supporting expansion through technical customer guidance.
Location: Munich Office, Germany
Company
develops AI-driven cybersecurity technology that detects and responds to novel, real-time cyber threats.
What you will do
- Build trusted relationships with enterprise security and IT stakeholders and understand their workflows, priorities, and success outcomes.
- Create technical success plans that drive platform adoption, reduce risk, and deliver measurable customer value.
- Identify high-value use cases and guide customers from deployment to active use in daily security operations.
- Use product usage, engagement, and health indicators to identify adoption gaps, underutilisation, and retention risks.
- Lead mitigation planning for technical blockers, integration challenges, operational gaps, and customer health risks.
- Provide technical insights for renewals, QBRs, account strategy, expansion, upsell, and cross-sell activities while representing customer feedback internally.
Requirements
- Fluency in German and English is essential.
- At least 3 years of experience in a technical, customer-facing role such as Customer Success Manager, Technical Success Manager, Technical Account Manager, Technical Consultant, or Product Specialist.
- Understanding of enterprise cybersecurity, networking, cloud, SaaS, or infrastructure environments.
- Experience driving adoption, retention, technical value realisation, and customer health improvement.
- Ability to explain complex technical concepts clearly to security engineers, SOC analysts, system administrators, technical leaders, executives, and internal teams.
- Strong communication, presentation, stakeholder management, and cross-functional collaboration skills.
Nice to have
- Experience with security operations, SOC workflows, threat detection, or incident response use cases.
- Familiarity with customer success platforms, health scoring, adoption analytics, and renewal governance.
Culture & Benefits
- 30 days of holiday plus all national public holidays.
- Additional day off for your birthday.
- Occupational pension, life insurance, disability insurance, and AD&D insurance.
- Employee Assistance Program.
- Culture focused on ownership, cross-functional collaboration, high standards, urgency, and continuous learning.
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