6 дней назад
IS Support / Application Support (Tier 1)
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
IS Support / Application Support (Tier 1) (SAP/enterprise applications): Providing first-line support for business application systems, handling incidents and service requests, and maintaining stable application operations with an accent on initial diagnosis, basic issue resolution, and clear communication with global users. Focus on troubleshooting SAP-based enterprise systems, escalating complex incidents, and supporting continuous system availability.
Location: Onsite in Chișinău, Moldova
Company
Networks develops satellite communication solutions for connectivity, in-flight communications, and advanced SATCOM applications.
What you will do
- Provide first-line Tier 1 support for business application systems.
- Handle incidents and service requests and support daily application operations.
- Perform initial diagnosis and resolve basic application issues.
- Escalate unresolved incidents to the appropriate teams.
- Communicate clearly with global users and collaborate with the Business Applications team.
Requirements
- Entry-level profile with a strong technical orientation and ability to learn enterprise systems quickly.
- Knowledge of SAP is required.
- Experience supporting application systems in a corporate or global environment.
- Good written and spoken English is required for working with global users.
- Experience in IS Support, Application Support, or Help Desk is advantageous.
- Knowledge of Salesforce and familiarity with service management tools such as SysAid are advantageous.
Culture & Benefits
- Competitive compensation package and additional bonuses for personal life events.
- Private medical insurance covering dental and vision care.
- Flexible lunch and sports bonus, plus additional medical and family support.
- Training, professional development, certification support, and continuous learning opportunities.
- Centrally located office in Chișinău with snacks and refreshments.
- Collaborative, people-oriented environment with exposure to global best practices.
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