4 дня назад
Service Operations Specialist
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
Service Operations Specialist (IT Operations/DevOps): Supporting the stability, reliability, and continuous improvement of customer-facing technology solutions with an accent on major incident management, root cause analysis, and problem management. Focus on coordinating cross-functional teams during high-impact incidents, improving operational processes, and strengthening service reliability across Agile and DevOps environments.
Location: Gothenburg, Sweden. Flexible hybrid working model.
Company
AB is a Swedish IT consulting firm delivering end-to-end IT solutions, software development, recruitment, and technology team services across Sweden.
What you will do
- Lead major incidents as Incident Commander and serve as the primary operational point of contact.
- Coordinate cross-functional technical teams and stakeholders to restore services during critical incidents.
- Drive Root Cause Analysis and Problem Management activities to prevent recurring incidents.
- Identify, assess, manage, and escalate operational risks, dependencies, and impediments.
- Lead improvements to operational tools, processes, and ways of working.
- Support daily operations, service quality, reliability, performance, and stakeholder communication.
Requirements
- 3+ years of experience in IT Operations, Service Operations, Technical Support, SRE, or a similar environment.
- Experience coordinating operational activities across multiple teams and managing high-impact incidents.
- Practical knowledge of Incident Management, Root Cause Analysis, Problem Management, IT Operations, and DevOps/SRE environments.
- Experience working in cross-functional Agile and/or DevOps organizations.
- Strong communication, stakeholder management, analytical, organizational, prioritization, and problem-solving skills.
- Professional proficiency in English.
Culture & Benefits
- Flexible hybrid working model.
- Collaboration with cross-functional teams on robotic technology projects.
- Competitive compensation and comprehensive benefits package.
- Support for continuous learning, growth, and professional development.
- 25 days of annual leave.
- Annual wellness allowance of 3,500 SEK.
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