Service Administration Specialist

Location: Petaling Jaya, Selangor, Malaysia

Company

hirify.global is a global provider of precision instruments and services for laboratory, industrial, process analytics, product inspection, and retail applications.

What you will do

• Process service contracts, orders, confirmations, and invoicing accurately and within established timelines.
• Maintain service and order data in SAP CRM through regular housekeeping activities.
• Manage billing plans and prepare, verify, and close invoices and proforma invoices.
• Investigate order and data discrepancies, including errors in released orders, and coordinate resolutions with relevant stakeholders.
• Respond to customer inquiries and requests while supporting service and customer-priority strategies.
• Meet KPIs, follow procedures and company policies, and support cost-reduction and process-improvement initiatives.

Requirements

• Diploma or BS/BA degree in Business Administration, Statistics, Economics, Logistics, or a related field.
• 2–3 years of relevant experience in a shared services environment with global scope.
• Fluent English required.
• Ability to work effectively in cross-cultural and cross-functional teams.
• Accuracy, speed, organization, and the ability to complete scheduled work within set timeframes.

Nice to have

• Knowledge of other Asian languages.
• Flexibility to attend meetings and calls across different global time zones.

Culture & Benefits

• 1.5-month contractual bonus.
• Medical and dental benefits.
• Exposure to a multinational company environment.
• Equal-opportunity workplace focused on diversity and inclusion.