Operations Excellence Coordinator

Location: Belgrade, Serbia; hybrid work with flexible hours and the option to work from home and from the office.

Company

hirify.global develops gaming and entertainment products, including casino games, betting solutions, and secure payment experiences, operating across more than 30 countries and 100 jurisdictions.

What you will do

• Coordinate governance forums, operational reviews, workshops, and stakeholder meetings.
• Prepare agendas, review packs, decision records, governance documentation, and operational reports.
• Track actions, risks, dependencies, commitments, and remediation activities through completion.
• Support internal and external audits, user access reviews, regulatory information requests, and operational control reviews.
• Validate operational data, coordinate data cleanup, and resolve data quality issues with stakeholders.
• Support KPI, OKR, strategic planning, knowledge management, communications, and continuous improvement initiatives.

Requirements

• Strong organisational, coordination, communication, and follow-through skills.
• Ability to manage multiple priorities and work with stakeholders at different organisational levels.
• Comfort working with data, documentation, governance, and operational processes.
• Proactive mindset with strong ownership and accountability.
• Strong Microsoft 365 skills, including Excel, PowerPoint, Teams, and SharePoint.

Nice to have

• Experience in governance, operations, compliance, audit, project coordination, or business administration.
• Experience in operational, technology, or service management environments.
• Familiarity with Jira, Jira Service Management, Dataverse, or similar business systems.
• Experience supporting regulatory reviews, compliance activities, KPIs, or process improvement.
• Experience organising governance forums, steering committees, or operational review meetings.

Culture & Benefits

• Full-time, permanent employment in a stable work environment.
• Private health insurance for the employee and family.
• Flexible working hours with home and office work options.
• Class-A office environment with opportunities for learning and career development.
• Inclusive workplace focused on diversity, equity, and employee respect.