Senior Customer Success Manager (SaaS)

Location: Hybrid role with regular in-office presence required at the Minneapolis or Toronto office

Annual salary: $76,700–$118,900

Company

Cloud-based supply chain management solutions provider serving a global network of retail trading partners.

What you will do

• Build trusted-adviser relationships and understand customers' business models and strategic goals.
• Create success plans covering critical success factors, metrics, targets, and recommendations.
• Lead post-sales programs, revenue recovery, customer adoption, retention, and long-term value initiatives.
• Monitor account performance, keep projects on track, and improve adoption at low-usage accounts.
• Expand contract value through scope expansion and cross-selling retailers or services.
• Forecast expansion revenue and renewal pipelines and report progress to leadership.

Requirements

• Bachelor’s degree or equivalent education and experience.
• 2+ years of Customer Success Management experience or 3–5 years of professional business experience in sales or account management.
• Experience in a SaaS environment or with SaaS clients.
• Experience building customer relationships with C-level and SVP-level executives and conducting executive business reviews.
• Strong verbal and written communication, presentation, organization, time management, listening, and prioritization skills.
• Regular in-office presence at the Minneapolis or Toronto office is required.

Nice to have

• Experience driving organization-wide initiatives.

Culture & Benefits

• Collaborative and inclusive work environment.
• Focus on innovation and continuous improvement.
• Commitment to diversity, equity, inclusion, and employee belonging.
• Comprehensive, country-specific benefits aligned with local laws and market practices.
• Equal opportunity and affirmative action commitment.