6 дней назад
UK Managed Services Payroll Team Lead
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
UK Managed Services Payroll Team Lead (UK payroll/HR operations): Leading and developing a managed services payroll team while ensuring accurate, compliant, and timely payroll delivery with an accent on people leadership, operational performance, and customer experience. Focus on improving scalable payroll processes, managing complex escalations, and strengthening governance, controls, and service quality.
Location: United Kingdom; hybrid working with 2 days in the office and 3 days from home
Company
provides a data-driven HR platform that helps mid-size businesses manage, engage, develop, and retain their people.
What you will do
- Lead the day-to-day performance, development, and people management of the UK Managed Services payroll team.
- Build technical capability across the team through coaching, development, and hands-on payroll expertise.
- Ensure payroll services are accurate, compliant, timely, and aligned with customer service standards.
- Manage KPIs, SLAs, workload distribution, operational performance, and customer escalations.
- Improve processes, governance, controls, and operational efficiency as the service scales.
- Collaborate with Payroll Advisory, Data Solutions, Customer Experience, Professional Services, Product, and other teams.
Requirements
- Significant payroll experience, ideally in a payroll bureau, outsourced payroll, or managed services environment.
- Proven experience leading people, including coaching, development, and performance management.
- Strong UK payroll knowledge and credibility in developing experienced payroll professionals.
- Experience leading remote or distributed teams and managing performance against KPIs, SLAs, and customer standards.
- Experience improving processes in a fast-paced, scaling payroll operation.
- Strong knowledge of payroll governance, controls, compliance, and complex customer escalations.
Nice to have
- HRIS or payroll platform experience.
- Operational reporting and performance analysis experience.
- Commercial experience in a customer-facing payroll service.
Culture & Benefits
- Hybrid working from day one, with two office days and three home-working days each week.
- Temporary remote work from anywhere in the world for up to two months after six months of employment.
- Company share options, a benefits cash allowance, annual wellness benefits, and a pension scheme with auto-enrolment from day one.
- Work-from-home setup allowance, travel support, four additional annual leave days, and two social impact volunteering days.
- Regular company and team social events, an employee referral programme, and a birthday day off.
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