Senior UX Researcher

Location: Barcelona, Spain; hybrid home-office model

Company

hirify.global operates a global travel subscription platform powered by a proprietary AI platform and serving millions of Prime members across multiple travel brands.

What you will do

• Manage the strategic research roadmap across the Prime lifecycle, including acquisition, onboarding, engagement, adoption, and retention.
• Conduct generative, evaluative, qualitative, quantitative, and mixed-methods research across travel products and international markets.
• Synthesize user feedback, behavioral data, and research evidence into recommendations for product strategy, growth, revenue, and member experience.
• Coordinate cross-functional research programs, dependencies, participants, CRM capacity, delivery plans, risks, and escalations.
• Advise Product Directors and executive stakeholders using evidence, trade-offs, risk assessments, and transparent confidence levels.
• Build scalable research operations and responsible AI workflows with validation, privacy, traceability, and quality controls.

Requirements

• 5+ years of UX or behavioral research experience in digital products, e-commerce, SaaS, or subscription businesses.
• Leadership experience in strategic research that influences product roadmaps and business decisions.
• Strong mixed-methods research expertise and the ability to synthesize multi-source evidence into actionable recommendations.
• Experience with participant recruitment, customer panels, research operations, governance, workflows, and operational controls.
• Cross-functional collaboration experience with Product, Design, Data, CRM, Legal, and Privacy teams.
• Excellent written and verbal English communication skills required.

Nice to have

• Advanced survey design, experimentation, statistical analysis, or experience with R, Python, SPSS, SQL, or Excel.
• UX lab experience involving experimental research, eye-tracking, or biometrics.
• Membership, subscription, loyalty, retention, LTV, travel, or international e-commerce research experience.
• Experience with research repositories, taxonomies, AI knowledge systems, CRM recruitment, or participant-contact policies.
• Fluency in Spanish, German, French, or Italian.

Culture & Benefits

• Permanent employment with a compensation and benefits package, performance-based bonuses, flexible benefits, and relocation support.
• Hybrid flexibility focused on outcomes and work-life balance.
• Learning opportunities including Coursera access, workshops, technical training, leadership development, and onboarding support.
• Personalized career paths, internal mobility, and the eVOLVE development program.
• Premium equipment, office refreshments, employee events, communities, and an Agile working environment.