Site Reliability Engineer (Observability)

Location: LATAM, Argentina, Brazil, Canada, Chile, Colombia, Paraguay, Peru, or Uruguay

Company

hirify.global is a global crypto platform offering spot trading, margin, futures, staking, and OTC services for individual and institutional clients.

What you will do

• Operate and improve the shared telemetry platform for metrics, logs, traces, alerting, dashboards, and profiling.
• Maintain Prometheus-compatible monitoring, VictoriaMetrics, Grafana, Vector, Splunk, Loki, Grafana Alloy, Tempo, OpenTelemetry, and Pyroscope systems.
• Deploy and manage telemetry services across multiple environments using Terraform, Terragrunt, and container orchestration.
• Troubleshoot missing data, slow queries, broken alerts, pipeline backpressure, availability, latency, and capacity issues.
• Build reusable configuration and automation for dashboards, alerts, and telemetry integrations.
• Participate in incident response and on-call rotations, write runbooks, and improve operations based on incident learnings.

Requirements

• 3+ years of experience as a Site Reliability Engineer, Platform or Infrastructure Engineer, Observability Engineer, or similar production engineer.
• Experience managing production systems at scale that collect, process, store, and serve telemetry.
• Experience with Prometheus or a compatible monitoring stack, including metrics collection, querying, and alerting.
• Experience troubleshooting distributed production systems and working with Terraform and CI/CD.
• Experience operating containerized workloads with Nomad, Kubernetes, or similar platforms.
• Strong scripting or programming, incident response, documentation, collaboration skills, and comfort using AI tools and agents.

Nice to have

• Experience with VictoriaMetrics, Grafana, Tempo, Loki, Vector, Splunk, Alertmanager, OpenTelemetry, PromQL, or LogQL.
• Experience with dashboards or alerts as code and Kubernetes operators or CRDs.
• Experience with Consul, Vault, AWS, on-premises infrastructure, high-volume logging, streaming, or data pipelines.
• Background in regulated or financial services environments with strict change management and audit trails.

Culture & Benefits

• Work with software engineers, platform teams, security engineers, and SREs on mission-critical services.
• Applications are accepted on an ongoing basis unless a specific deadline is stated.
• Job-related skills or work-style assessments may be included in the hiring process.
• Hiring is based on merit, with an emphasis on diverse backgrounds and perspectives.

Hiring process

• Complete job-related skills or work-style assessments if requested.
• Assessment results are considered alongside experience and interviews.