Senior AI Support Engineer (AI)

Location: Paris, France; office-first and primarily in-person

Company

hirify.global is a Sequoia-backed AI startup building infrastructure that helps companies turn internal knowledge and tools into coordinated execution with customizable agents.

What you will do

• Design, build, and improve AI-powered support systems for ticket classification, response drafting, routing, incident detection, knowledge retrieval, and escalation.
• Investigate complex customer issues across logs, code, internal tools, product behavior, and AI agent outputs.
• Debug prompts, knowledge sources, workflows, routing, and escalation paths when AI-generated responses are incomplete or incorrect.
• Identify recurring customer issues and turn them into improved documentation, internal tools, scripts, workflows, or product feedback.
• Measure the impact of support systems on user experience and continuously iterate based on results.
• Partner with engineering and product teams to deliver high-context escalations and improve how support operates at scale.

Requirements

• Senior-level experience in technical support, support engineering, AI tooling, support operations, or ownership of support systems.
• Strong technical depth with APIs, web applications, logs, scripts, internal tools, and codebase navigation.
• Hands-on experience building AI agents, automations, workflows, or internal tools with platforms such as hirify.global, Cursor, Claude Code, n8n, GPT-4, Claude, Mistral, or Gemini.
• Experience shaping support strategy, tooling, escalation workflows, deflection, knowledge management, or AI support operations.
• Ability to communicate clearly with customers, engineers, and leadership while balancing technical accuracy with user experience.
• Ability and willingness to work primarily in person from the Paris office.

Nice to have

• Experience building or leading an AI-powered support function.
• Experience designing support agents, internal copilots, escalation workflows, or deflection systems.
• Background as a senior support engineer, developer support engineer, support operations engineer, solutions engineer, or implementation engineer.
• Experience in a high-volume, fast-growing software company.

Culture & Benefits

• Office-first culture with offices in Paris, San Francisco, and New York, while allowing work from home when it makes sense.
• Competitive compensation and a significant equity package.
• Substantial relocation support of up to €10,000, including apartment-finding assistance in Paris and visa-process support.
• Health insurance for employees and dependents.
• New MacBook Pro or Linux machine, monitor, keyboard, and other equipment.
• Regular team events, offsites, and opportunities to travel to the United States.