CS Learning and Development Specialist (AI)

Location: Barcelona, Spain. Travel up to 25% to support onboarding cohorts and training initiatives across global offices.

Salary: €61,000–€74,000 base annually, plus an €8,000 annual bonus.

Company

hirify.global is a direct-to-consumer technology and retail company using AI, analytics, automation, and just-in-time manufacturing to offer high-quality products at accessible prices.

What you will do

• Lead end-to-end onboarding, nesting, upskilling, and refresher training for the global Customer Care organization.
• Facilitate live and virtual sessions using adult learning practices, storytelling, simulations, scenario-based learning, and practice-based assessments.
• Use AI-assisted tools, eLearning assets, the LMS, and structured practice environments to scale concurrent training cohorts while maintaining learner quality.
• Coach at-risk learners through personalized interventions, adaptive practice pathways, follow-ups, and reinforcement activities.
• Maintain and improve onboarding curricula, facilitator materials, practice scenarios, assessments, job aids, and regional enablement content.
• Use QA, CSAT/DSAT, attrition, compliance risk, and time-to-proficiency data to improve training outcomes and operational performance.

Requirements

• Bachelor’s degree or equivalent experience.
• 4–6 years of experience in customer experience training or learning roles.
• Strong facilitation and coaching skills, including experience delivering ILT and VILT to diverse audiences.
• Experience using learning technology and AI-assisted tools to increase training throughput while maintaining quality.
• Experience creating and updating eLearning/WBT, microlearning, reinforcement activities, and job aids.
• Strong data literacy, communication, organization, and ability to customize learning across regions and BPO partners.

Culture & Benefits

• Mission-driven environment focused on sustainable, accessible retail and customer value.
• Work with global Customer Care teams, BPO partners, and cross-functional groups.
• Opportunity to pilot new facilitation approaches, AI-enabled tools, and scalable digital training formats.
• Background check required as a condition of employment.
• Reasonable accommodations are available for qualified candidates.