Technical Account Manager (Cybersecurity)

TL;DR

Technical Account Manager (Cybersecurity): Building trusted technical relationships with enterprise customers and optimizing their network security environments with an accent on proactive support, advanced troubleshooting, and security product expertise. Focus on reproducing customer environments, resolving mission-critical incidents, and translating customer needs into technical recommendations and product improvements.

Location: Kelsterbach, Hessen, Germany; office-based four days a week.

Company

hirify.global provides network security solutions and security products for enterprise customers.

What you will do

• Act as the primary technical advisor for strategic enterprise accounts.
• Analyze customer business and technical needs and provide tailored guidance, support, and best practices.
• Perform advanced troubleshooting across hirify.global products and reproduce customer environments in a lab.
• Own customer incidents, manage communications and expectations, and drive timely resolution.
• Participate in customer calls and face-to-face meetings and prepare service performance reports.
• Report software and hardware issues to R&D and ensure follow-up.

Requirements

• Business-level German and English are required.
• At least 6 years of experience in technical support or post-sales roles.
• Strong understanding of data networking protocols, including TCP/IP, routing, and switching.
• Hands-on experience with security technologies such as firewalls, IDS/IPS, DDoS protection, VPN, and web application firewalls.
• Strong troubleshooting, problem-solving, interpersonal, and communication skills.
• Experience supporting telecommunications or large enterprise customers, including face-to-face and remote customer management.

Nice to have

• Previous experience with hirify.global products.
• hirify.global FCP, FCSS, or FCX certification, or a similar certification.
• Bachelor’s degree in Computer Science, Software Engineering, or a related field.

Culture & Benefits

• Work with cutting-edge network security products.
• Build long-term relationships with strategic enterprise customers.
• Collaborate with R&D to improve software and hardware products.
• Combine office-based customer engagement with remote customer management.