IT Support & Systems Administrator

🙌 IT Support & Systems Administrator

📍 Full-time | Office-based

We’re looking for a hands-on, proactive, and service-focused IT Support & Systems Administrator to keep our people, devices, and core systems running smoothly every day. You’ll be the go-to person for technical support, system improvements, and IT operations — ensuring our team has the tools and support they need to thrive.

🔑 Key Responsibilities
● Provide daily technical support across hardware, software, and networks — documenting tickets and resolutions.
● Set up and maintain workstations, peripherals, and office IT equipment (imaging, patching, and backups).
● Manage user accounts and access throughout the employee lifecycle (onboarding → changes → offboarding).
● Maintain accurate IT asset inventory and oversee allocation, lifecycle management, compliance, and vendor coordination.
● Troubleshoot and support network and system services (Wi-Fi, VPN, DNS, printers, basic servers) with clear escalation paths.
● Implement and improve IT systems and tools, maintain documentation, and train end-users.
● Run security and compliance checks (audits, policy enforcement, updates, incident response).

✅ Requirements
● 1–3 years’ experience in IT support or system administration (preferred).
● Proficiency with Windows & macOS environments and common productivity suites.
● Familiarity with networking concepts, VPNs, and basic server management.
● Strong problem-solving skills with a customer-first approach.
● Excellent English communication skills (spoken & written).

⚙️ Technical Requirements
● 3+ years in a similar System Administrator role (or equivalent experience).
● Hands-on experience with network infrastructure & hardware.
● Proficiency in Linux administration (installation, maintenance, CLI usage).
● Solid understanding of core protocols: HTTP, DNS, SMTP, IMAP, DHCP, ICMP.
⭐ Preferred Experience
● SaaS management and license governance.
● Jira Datacenter administration (JSM, Jira Software, Jira Asset Management).
● Google Workspace Enterprise administration.
● MDM solutions for laptops and mobile devices.

💡 Nice to Have
● Scripting & automation (Bash, Perl, Python).
● SIL scripting for Jira.
● Experience with Windows Server.

🤝 Soft Skills
● Languages: English required, Greek & Russian a plus.
● Strong analytical and problem-solving skills.
● Ability to work independently and in a team on complex projects.
● Excellent communication and documentation skills.

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