Front Office Manager

Location: London, United Kingdom; eligibility to work in the UK is required.

Company

hirify.global is a luxury hotel developed in partnership with Bulgari and operated by Prime Hotels (UK) Ltd as an independent franchisee.

What you will do

• Lead, inspire, and develop the Front Office team across Reception, Concierge, Butler, and Night Management.
• Manage daily front-office operations, staffing, scheduling, and departmental budgets.
• Deliver personalized guest journeys from pre-arrival through departure and maintain high service standards.
• Resolve guest concerns discreetly and create effective service recoveries.
• Coordinate operations with Housekeeping, Food & Beverage, Security, and Spa.
• Monitor guest satisfaction, upselling, revenue, and operational efficiency KPIs.

Requirements

• Proven leadership experience in a luxury hotel environment or a similar role.
• Strong operational expertise and commercial awareness.
• Excellent guest-service, communication, and relationship-building skills.
• Calm, confident decision-making under pressure and meticulous attention to detail.
• Good written and spoken English.
• Eligibility to work in the UK.

Nice to have

• Fluency in a second language.
• Experience in the luxury hospitality sector.

Culture & Benefits

• Work in a prestigious luxury hotel setting associated with the Bvlgari brand.
• Join a diverse environment focused on individuality, creativity, and service excellence.
• Collaborate with experienced hospitality professionals within a globally recognized hotel portfolio.
• Equal opportunity employment.

Hiring process

• Applications are reviewed by the independent hotel franchisee, Prime Hotels (UK) Ltd.
• If there is no response within two weeks, the application is considered unsuccessful for this opportunity.