Customer Operation Manager (Fintech)
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
TL;DR
Customer Operation Manager (Fintech): Managing customer operations for payment solutions serving brick-and-mortar businesses with an accent on client onboarding, technical implementation support, and service quality. Focus on solving customer issues, optimizing operational workflows, coordinating cross-functional improvements, and ensuring compliance across diverse client contexts.
Location: On-site in Hong Kong, Hong Kong, at the Admiralty office.
Company
Fintech company developing payment solutions for brick-and-mortar businesses across multiple regions.
What you will do
- Serve as the primary contact for customer inquiries and operational issues.
- Manage client onboarding, setup, and technical implementation processes.
- Conduct customer training and create educational materials.
- Maintain documentation of customer interactions and operational workflows.
- Collaborate with cross-functional teams to improve processes and customer satisfaction.
- Analyze feedback and trends, ensure compliance, and strengthen client relationships.
Requirements
- Experience in customer operations, customer success, account management, fintech, or payment processing.
- Excellent communication and interpersonal skills with diverse clients and internal teams.
- Strong analytical, problem-solving, organizational, and attention-to-detail skills.
- Ability to manage multiple priorities in a fast-paced environment and collaborate across time zones and cultures.
- Familiarity with HubSpot, Intercom, Microsoft Office, or Google Workspace.
- Commitment to exceptional customer service and continuous improvement.
Culture & Benefits
- Annual learning and development allowance of HKD 10,000.
- Comprehensive medical and dental insurance.
- Team social events and team-building opportunities.
- Career growth opportunities in customer operations, customer success, leadership, and strategy.
- Collaborative and inclusive workplace with performance bonus opportunities.
- Work from a new office space in Admiralty near the MTR.
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