Branch User Assistance Technician (Software)

Location: On-site in Gauteng, Midrand, South Africa. The role requires rotating shifts, including one week of day shifts and one week of night shifts, as well as occasional overtime, weekend work, and standby duty.

Company

hirify.global develops and supports software solutions for business customers.

What you will do

• Provide technical assistance and customer support to branch users.
• Troubleshoot and resolve hardware and software issues on the spot.
• Maintain strong customer relationships and uphold excellent service standards.
• Meet agreed service-level requirements and keep support information updated in the database.
• Support rotating shifts, overtime, weekends, and standby coverage when required.

Requirements

• At least 3 years of experience in a Support Technician role.
• A+ and N+ certifications are required; relevant equivalent experience may also be considered.
• Practical ability to troubleshoot hardware and software issues.
• Strong problem-solving skills and a can-do, growth-oriented attitude.
• Ability to work on-site in Midrand and follow rotating day and night shifts.

Culture & Benefits

• Collaborative working environment focused on excellent customer service.
• Supportive workplace culture with strong team cooperation.
• Exposure to a wide variety of hardware and software.
• Opportunities for professional growth within the company.