2 дня назад
Branch Support Technician
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
Branch Support Technician (ARCH Products): Providing second-line specialist support for customer networks, software, and computer equipment with an accent on on-site troubleshooting, technical problem-solving, and customer service. Focus on resolving issues in real time, maintaining diverse hardware and software environments, and supporting customers during overtime, weekend, and standby shifts.
Location: Cape Town, Parklands, South Africa
Company
develops and supports software products, including the ARCH product range.
What you will do
- Provide second-line specialist support and assistance to computer users.
- Answer user questions and resolve technical problems on the spot.
- Maintain and troubleshoot customer networks, software, and computer equipment related to ARCH Products.
- Work with a wide variety of hardware and software environments.
- Provide support during overtime, weekends, and standby periods when required.
Requirements
- At least 3 years of experience in a similar technical support role.
- A+ and N+ certifications are the minimum requirements; relevant experience may also be considered.
- Strong troubleshooting and problem-solving skills.
- A proactive, can-do attitude and willingness to learn.
- Availability for overtime, weekend work, and standby duties from time to time.
Culture & Benefits
- Collaborative environment focused on excellent customer service.
- Supportive workplace culture with opportunities for professional growth.
- Exposure to a wide range of hardware and software.
- Growth mindset is encouraged and rewarded.
Hiring process
- A criminal check is conducted during the final stage of the recruitment process.
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