Technical Account Manager (AI)

Location: Full-time onsite position based in Figma’s Singapore hub. In-person onboarding is required.

Company

Figma provides a collaborative design and development platform that helps teams brainstorm, prototype, translate designs into code, and work together in real time.

What you will do

• Advise enterprise customers on adopting and scaling Figma in line with their business and technical objectives.
• Assess customer environments, identify implementation risks and gaps, and provide prescriptive technical guidance.
• Guide enterprise API usage, integrations, governance, and platform extensibility across customer technology ecosystems.
• Partner with developer teams on design-to-code workflows, Dev Mode adoption, and emerging capabilities such as Code to Canvas.
• Deliver technical workshops and training sessions covering advanced platform features.
• Collaborate with sales, customer experience, product, and customer enablement teams to support adoption, renewals, and account growth.

Requirements

• 5+ years of experience in technical account management, solutions engineering, enterprise customer success, or a related technical advisory role in a SaaS organization.
• Strong understanding of enterprise systems, APIs, integrations, development frameworks, and identity management frameworks.
• Experience advising on or implementing AI-powered solutions in enterprise environments, including architecture, governance, and integration considerations.
• Excellent communication skills with the ability to engage technical and non-technical stakeholders.
• Consultative approach and experience navigating complex customer environments and multiple stakeholders.
• Availability to work onsite in Singapore and attend in-person onboarding.

Nice to have

• Familiarity with Figma or other design and developer collaboration tools.
• Experience authoring structured AI guidelines or instruction files for MCP servers or AI agents.
• Frontend development experience or familiarity with design-to-code workflows.
• Experience delivering technical workshops, enablement sessions, or advisory services.

Culture & Benefits

• Learning-oriented culture focused on continuous growth and development.
• Inclusive workplace that values diverse perspectives and experiences.
• Reasonable accommodations are available throughout the application and interview process.
• Cameras must remain on during video interviews.

Hiring process

• Video interviews require candidates to keep their cameras on.
• In-person onboarding is required if hired.