2 месяца назад
Debt Collections Advisor (Fintech)
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
Debt Collections Advisor (Fintech): Reviewing and validating AI voice-agent conversations for UK banks, lenders, and collection agencies with an accent on collections strategy, negotiation logic, and consumer-protection compliance. Focus on stress-testing hardship, disputes, renegotiation, escalation, and contact-frequency scenarios while translating practical collections expertise into AI product development.
Location: Fully remote from the UK; London listed as the location.
Company
is a fast-growing fintech startup building autonomous AI agents for debt-collection conversations.
What you will do
- Review AI call flows, scripts, negotiation logic, and escalation paths against real collections-desk practices.
- Validate cadence, cure-rate assumptions, settlement ranges, and promise-to-pay scenarios.
- Stress-test disputes, hardship cases, renegotiations, repeat promises-to-pay, and regulatory triggers.
- Identify risks under UK consumer-protection and debt-collection rules, including inappropriate tone, channels, or contact frequency.
- Join periodic calls or asynchronous reviews with product, AI, engineering, and founding teams.
- Provide anonymized examples, scripts, and playbooks from bank, DCA, servicer, or BPO experience.
Requirements
- 5+ years of debt-collections leadership experience as a Manager, Team Lead, Head, Director, or VP.
- Current or recent experience within the last two years at a named bank, DCA, servicer, or BPO.
- Practical knowledge of UK collections operations, negotiation, escalation, and compliance requirements.
- Native English speaker required.
- Ability to share anonymized professional examples without client data.
Culture & Benefits
- Fully remote engagement from the UK.
- Paid consultant/advisor arrangement requiring approximately 5–20 hours per month.
- Flexible, low-commitment work that can fit around an existing role.
- Direct collaboration with a founding product and AI team.
- Competitive hourly consulting fee.
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