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2 месяца назад

Debt Collections Advisor (Fintech)

Формат работы
remote (только United_kingdom)
Тип работы
parttime
Грейд
lead
Английский
c2
Страна
UK
Вакансия из списка Hirify.GlobalВакансия из Hirify Global, списка международных tech-компаний
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Описание вакансии

Текст:
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TL;DR
Debt Collections Advisor (Fintech): Reviewing and validating AI voice-agent conversations for UK banks, lenders, and collection agencies with an accent on collections strategy, negotiation logic, and consumer-protection compliance. Focus on stress-testing hardship, disputes, renegotiation, escalation, and contact-frequency scenarios while translating practical collections expertise into AI product development.

Location: Fully remote from the UK; London listed as the location.

Company

hirify.global is a fast-growing fintech startup building autonomous AI agents for debt-collection conversations.

What you will do

  • Review AI call flows, scripts, negotiation logic, and escalation paths against real collections-desk practices.
  • Validate cadence, cure-rate assumptions, settlement ranges, and promise-to-pay scenarios.
  • Stress-test disputes, hardship cases, renegotiations, repeat promises-to-pay, and regulatory triggers.
  • Identify risks under UK consumer-protection and debt-collection rules, including inappropriate tone, channels, or contact frequency.
  • Join periodic calls or asynchronous reviews with product, AI, engineering, and founding teams.
  • Provide anonymized examples, scripts, and playbooks from bank, DCA, servicer, or BPO experience.

Requirements

  • 5+ years of debt-collections leadership experience as a Manager, Team Lead, Head, Director, or VP.
  • Current or recent experience within the last two years at a named bank, DCA, servicer, or BPO.
  • Practical knowledge of UK collections operations, negotiation, escalation, and compliance requirements.
  • Native English speaker required.
  • Ability to share anonymized professional examples without client data.

Culture & Benefits

  • Fully remote engagement from the UK.
  • Paid consultant/advisor arrangement requiring approximately 5–20 hours per month.
  • Flexible, low-commitment work that can fit around an existing role.
  • Direct collaboration with a founding product and AI team.
  • Competitive hourly consulting fee.

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