Technical Customer Consultant (Payments)

TL;DR

Technical Customer Consultant (Payments): Leading end-to-end customer rollouts and delivering technical integration solutions with an accent on solution design, testing, troubleshooting, and customer enablement. Focus on coordinating cutovers, resolving complex integration defects, analyzing delivery outcomes, and improving implementation quality across payment technology projects.

Location: Hybrid work in Zurich, Switzerland, with occasional on-site support for critical rollouts or workshops.

Company

A global payments technology company supporting the growth of millions of businesses across five continents through secure payment solutions.

What you will do

• Plan, coordinate, and execute customer rollouts from kickoff through go-live and post-implementation reviews.
• Translate customer requirements into technical architectures, integration solutions, rollout roadmaps, and cutover plans.
• Design and execute end-to-end and tactical tests, validate integrations, and manage defect resolution with Engineering.
• Analyze KPIs, perform root-cause analysis, document lessons learned, and recommend optimization actions.
• Deliver technical demonstrations and workshops, maintain integration documentation, and enable customers during adoption.
• Manage changes and risks while collaborating with Product, Engineering, Sales, Support, and Security.

Requirements

• Degree in Computer Science, Engineering, or a related field, or equivalent practical experience.
• At least 3 years of experience in a technical customer-facing role with end-to-end rollout ownership.
• Strong knowledge of technical integrations, solution design, troubleshooting, and debugging.
• Experience creating technical designs and documentation and delivering technical demonstrations.
• Proficient English is required; German and other regional languages are advantageous.
• Customer focus, structured working style, strong communication, stakeholder management, and willingness to travel as needed.

Nice to have

• Experience in payments technology.
• Knowledge of computer networks.

Culture & Benefits

• Flexible hours and mobile working within Switzerland.
• Company pension plan, mobility and food subsidies, and employee discounts.
• Individual training programs and opportunities to participate in innovation initiatives.
• Wellbeing@hirify.global health program and regular employee events.
• Employee share program and an international, sustainability-focused work environment.