Associate Director, Client Success

Location: Remote within Canada; candidates must be based in British Columbia, Alberta, Manitoba, Saskatchewan, Ontario, or Nova Scotia, or be willing to relocate to Canada. Travel of up to 30–50% may be required.

Salary: CAD 102,000–131,000 per year.

Company

hirify.global is a nonprofit social enterprise focused on international academic credential evaluation and advancing the educational, economic, and social inclusion of immigrants, refugees, and international students.

What you will do

• Own retention, expansion, forecasting, and organic growth across a portfolio of more than 7,000 client accounts.
• Develop segmentation, prioritization, upsell, and cross-sell strategies to increase account value and client volume.
• Manage strategic and high-value relationships, executive-level escalations, and complex client engagements.
• Architect and optimize Salesforce reporting, including margin, profitability, portfolio performance, and financial impact tracking.
• Use data and client insights to guide decisions, mitigate risk, and improve processes, products, and client experience.
• Lead, coach, and develop a team of Client Success professionals while driving accountability and continuous improvement.

Requirements

• Bachelor’s degree in business, public administration, education, or a related field; a master’s degree is preferred.
• 8+ years of experience in client success, account management, or revenue-focused roles with increasing responsibility.
• 3+ years of experience leading and developing high-performing teams.
• Track record of owning client retention, expansion, portfolio growth, and revenue- or volume-based targets.
• Experience managing large, complex client portfolios and working in quota-driven environments with forecasting responsibilities.
• Strong Salesforce CRM, reporting, data analysis, executive communication, and cross-functional collaboration skills.

Nice to have

• Experience with government, higher education, or regulated-sector clients.
• Willingness and ability to travel up to 30–50% as needed.
• Master’s degree in a relevant field.

Culture & Benefits

• Remote work options and flexible scheduling supported by generous time-off policies.
• Wellness programs and a work environment focused on work-life balance.
• Competitive compensation, comprehensive benefits, and recognition programs.
• Training, tuition reimbursement, and ongoing professional development opportunities.
• Mission-driven work expanding access to global educational and professional pathways.
• Inclusive and diverse workplace with employee resource groups, volunteer opportunities, town halls, and collaborative events.