Sr. Principal Product Manager (Commerce Platform)

TL;DR

Sr. Principal Product Manager (Commerce Platform): Building and scaling foundational cloud services, APIs, and commerce infrastructure for developer onboarding, usage-based billing, subscriptions, and upgrades with an accent on platform-as-a-product strategy, developer experience, and customer-focused growth. Focus on designing self-service developer platforms, establishing scalable commerce capabilities, and aligning product, engineering, architecture, and security leaders around measurable outcomes.

Location: Remote within the United States; not eligible for hiring in the San Francisco Bay Area or Seattle area. Approximately 15% travel is expected for customer and team meetings.

Salary: $233,100–$304,600 per year, depending on location. The role may also include equity and a corporate bonus plan.

Company

Twilio provides communications software and APIs that help businesses and developers create personalized customer experiences at global scale.

What you will do

• Define and drive the multi-quarter strategy and roadmap for foundational platform services and the Commerce Platform.
• Shift platform engineering from ticket-based support to proactive self-service through paved roads, service catalogs, developer portals, and documentation.
• Lead collaboration with product, engineering, architecture, security, and design to deliver scalable, compliant platform capabilities.
• Improve APIs, SDKs, sandbox environments, deployment systems, and developer tooling to reduce time-to-first-deploy and cognitive load.
• Establish KPI dashboards and governance to measure adoption, support deflection, reliability, and developer productivity.
• Translate customer and developer feedback into product priorities and advocate for customer-centric practices.

Requirements

• 12+ years of product management experience building large-scale cloud services platforms, including cloud-native commerce systems for usage-based and metered products.
• 10+ years of people management experience building, leading, recruiting, and retaining successful product management teams.
• Experience with mission-critical software services, commerce systems, customer outcomes, and data-driven product strategy.
• Strong technical fluency in cloud-native technologies, including Kubernetes, microservices, CI/CD, and observability.
• Executive presence, strong communication, stakeholder influence, and the ability to drive organizational change.
• Bachelor’s degree from an accredited university or equivalent experience.

Culture & Benefits

• Remote-first work with occasional in-person team gatherings, functional off-sites, or customer meetings.
• Competitive pay with potential equity and corporate bonus participation.
• Healthcare insurance, retirement savings through a 401(k), paid sick time, paid personal time off, and paid parental leave.
• Generous time off, parental and wellness leave, and support for volunteering and community donations.
• Inclusive environment focused on collaboration, initiative, experimentation, and customer impact.

Hiring process

• Twilio uses artificial intelligence to support hiring workflows, while final decisions are made by Twilio employees.
• Applications are intended to be accepted until August 24, 2026, subject to business needs.