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Field Service Engineer (Payment Systems)
Описание вакансии
Текст:
TL;DR
Field Service Engineer (Payment Systems): Supporting and maintaining decentralized IT infrastructure, payment processing platforms, point-of-sale solutions, kiosks, terminals, and related systems across branch and refund offices in an international environment with an accent on hands-on service delivery, incident management, and SLA compliance. Focus on diagnosing complex infrastructure and payment incidents, coordinating resolution across support levels, implementing fixes and workarounds, and improving technical documentation.
Location: Stockholm, Sweden; the role also references Helsinki, Finland.
Company
is an international company providing tax-free shopping, payment, and refund solutions supported by technology and distributed IT systems.
What you will do
- Deploy, maintain, support, and decommission decentralized IT hardware and software across branch offices, refund offices, agents, and customer locations.
- Provide Level 1 support for Shift4 issuing solutions, kiosks, terminals, payment products, POS systems, and payment gateways.
- Manage customer requests and incidents through ticketing systems, including diagnosis, classification, prioritization, tracking, escalation, and closure.
- Coordinate incident resolution with second- and third-level support teams and assist with root cause analysis.
- Perform installations, moves, additions, changes, disposals, system changes, testing, and service restoration within agreed SLA terms.
- Create and improve knowledge base documentation, manuals, FAQs, workflows, and service catalogue processes.
Requirements
- 2–3 years of practical experience working with IT systems.
- Applicable IT education and at least one year of experience with Windows 11, Android, Apple products, or O365 support.
- Excellent analytical, problem-solving, organizational, communication, and prioritization skills.
- Hands-on, customer-focused, independent, goal-oriented, and risk-aware approach.
- Fluency in English is required, along with proficiency in either Finnish or Swedish.
- Work location: Stockholm, Sweden; Helsinki is also referenced in the role description.
Nice to have
- Basic understanding of Azure and Intune.
- Experience with WAN, LAN, VoIP, networking, and telecommunications.
- Basic understanding of payment processing and POS or payment terminal systems, such as Shift4.
- Experience contributing to audits, regular reviews, workflow optimization, or service catalogue setup.
Culture & Benefits
- International and multicultural working environment with colleagues worldwide.
- Professional development, career growth, and internal mobility opportunities.
- Agile Working Model with a focus on work-life balance.
- Employee referral program, team-building activities, and company events.
- Collaborative, innovative, sustainability-focused workplace culture.