6 дней назад
AI Operations Manager
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
AI Operations Manager (AI and Customer Support Operations): Building scalable operational systems for a growing portfolio of B2C products with an accent on AI copilots, workflow automation, customer support performance, and cross-functional execution. Focus on designing prompt libraries and no-code automations, managing AI adoption and ROI, and solving operational bottlenecks across Product, R&D, Legal, and business teams.
Location: Hybrid role based in Prague, Czech Republic
Company
provides a digital intelligence platform that helps more than 4,300 customers analyze online activity and make data-driven business decisions.
What you will do
- Own customer support operations across multiple B2C products, including outsourced support governance, KPI definition, and customer experience improvement.
- Design, build, and optimize AI copilots, prompt libraries, AI workflows, and no-code automations.
- Manage AI tools, vendors, subscriptions, and playbooks while measuring adoption, performance, and ROI.
- Partner with Product, R&D, Legal, and business stakeholders on operational execution, project management, roadmap visibility, and quarterly planning.
- Identify bottlenecks and lead automation, process improvement, documentation, and knowledge management initiatives.
- Build dashboards and track AI adoption, operational KPIs, and customer support performance.
Requirements
- 3+ years of experience in Operations, Product Operations, Business Operations, Support Operations, or a similar cross-functional role.
- Hands-on experience with AI tools, prompt engineering, workflow automation, and no-code or low-code platforms.
- Strong analytical, process-oriented, and stakeholder-management skills.
- Experience improving processes through automation and operational excellence.
- Strong English written and verbal communication skills.
- Ability to work in a hybrid setup based in Prague, Czech Republic.
Nice to have
- Experience managing outsourced support teams or service providers.
- Intellectual curiosity and interest in emerging AI tools and technologies.
Culture & Benefits
- Modern office in the DOCK IN area of Prague 8 designed for focus and collaboration.
- Five weeks of vacation, an additional birthday-month day off, and either three sick days or a multisport card.
- MacBook Pro M3, dual monitors, and an electric standing desk.
- Team-building events, parties, weekly lunches, and regular happy hours.
- Access to equity programs, personalized coaching, Career Week, and ongoing learning opportunities.
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