Global Customer Supply Chain Transformation Manager (Supply Chain)

TL;DR

Global Customer Supply Chain Transformation Manager (Supply Chain): Leading end-to-end business process redesign and digital transformation initiatives for a global customer supply chain organization with an accent on operational excellence, customer experience, AI adoption, and process standardization. Focus on designing scalable operating models, building governance and KPI frameworks, and driving cross-functional adoption across a complex matrixed environment.

Location: Hybrid, based in Utrecht, Netherlands or Cork, Ireland, with 2–3 days per week in the office.

Company

hirify.global develops technology products and solutions that support collaboration, productivity, and digital work.

What you will do

• Lead strategic transformation initiatives, including business process redesign and operating model development across Global Customer Supply Chain.
• Improve customer journeys, service experience, and cross-functional collaboration across the order-to-cash process.
• Partner with Global and Regional CSC Heads and stakeholders in Planning, Commercial, IT, Digital, Data & Analytics, and Finance.
• Translate business needs into transformation plans and lead execution, adoption, and organizational change.
• Establish governance, KPIs, and benefits realization frameworks to measure transformation value.
• Identify opportunities for process simplification, automation, AI adoption, and continuous improvement.

Requirements

• Bachelor’s degree in Business Administration, Supply Chain, Engineering, Operations Management, or a related field.
• At least 5 years of experience in business transformation, program management, supply chain, customer supply chain, consulting, or a related function.
• Project Management or Change Management certification, such as PMP, Agile, or Prosci.
• Experience leading complex cross-functional digital transformation initiatives involving process automation and AI-enabled business improvements in a global matrixed organization.
• Strong stakeholder management, analytical, financial, communication, executive storytelling, and problem-solving skills.
• Fluent English, written and verbal, is required.

Nice to have

• Master’s degree or MBA.
• Experience with Customer Supply Chain, IBP, S&OE, or Commercial Supply Chain.
• Experience with AI, automation, analytics, ERP platforms such as Oracle, Kinaxis, or SAP, and supply chain planning systems.
• Experience in a multinational technology or consumer electronics company.

Culture & Benefits

• Inclusive, collaborative environment focused on equality, innovation, and continuous improvement.
• Flexible hybrid working model with remote work supported where applicable.
• Comprehensive benefits packages that vary by location.
• Support for physical, financial, emotional, intellectual, and social wellbeing.
• 12-month employment contract.