Customer Care Associate (Insurtech)

TL;DR

Customer Care Associate (Insurtech): Delivering exceptional support for insurance customers in German, Dutch, and English with an accent on claims management and service requests. Focus on translating complex insurance terms into clear explanations and driving inbound sales conversions.

Location: Hybrid (Brussels, Belgium)

Company

A leading insurtech scale-up providing digital embedded insurance experiences across 32 European countries.

What you will do

• Handle customer inquiries via email and phone in German, Dutch, and English.
• Guide users through insurance procedures and provide assistance with claims information.
• Track and log requests, complaints, and outstanding actions.
• Translate technical insurance language into clear, customer-friendly explanations.
• Support inbound sales conversions by providing helpful product insights.
• Perform administrative tasks such as payment follow-ups, contract changes, and CRM updates.

Requirements

• Native-like proficiency in German, Dutch, and English (both written & spoken).
• Must be based in or able to work from Brussels, Belgium.
• MA or BA degree in languages, business, or a related field.
• Passion for excellent customer service.
• Ability to multitask and prioritize effectively in a fast-paced startup environment.

Culture & Benefits

• Flexible hybrid work environment: up to three days remote per week.
• 28 days of paid time off (including 8 extra days beyond legal minimum).
• Modern workspace at WeWork Brussels with access to a large terrace.
• Positive, collaborative culture valuing teamwork, initiative, and inclusivity.
• Opportunity to work within one of Europe's fastest-growing insurtechs.