Onsite IT Support Specialist (Automotive)

Location: Must be based in Seattle (Remote/WFH only until January 2026, then onsite up to 5 days a week).

Company

Global automotive leader focused on creating a world with Zero Crashes, Zero Emissions, and Zero Congestion.

What you will do

• Support Ubuntu, Windows, and Mac desktops and laptops for various engineering teams.
• Manage and troubleshoot local video conference systems and network issues including WiFi and LAN.
• Coordinate and validate all IT solutions to support the opening of the new Seattle office.
• Handle new user onboarding by coordinating hardware needs and deploying solutions.
• Partner with remote senior IT teams and vendors to implement local technical solutions.

Requirements

• 10+ years of experience in complex technical IT support across Ubuntu, Mac, and Windows.
• Experience supporting enterprise video conference solutions and end-user networks.
• Ability to troubleshoot enterprise collaboration software such as Slack, Google Workspace, and Microsoft 365.
• Strong analytical and interpersonal skills for solving difficult problems and motivating others.
• Well-developed oral and written communication skills for creating documentation.
• Professional certifications or related education in Computer Operations.

Nice to have

• Experience with Ubuntu 24.04 and newer versions.
• Proficiency in Mac configurations and automations for deployment.
• Experience supporting iOS and Android mobile devices.
• Knowledge of ticket and project tracking tools like ServiceNow and Jira.
• Experience providing high-touch support for executives and VIP users.

Culture & Benefits

• Commitment to a workplace free of discrimination that fosters inclusion and belonging.
• Comprehensive Total Rewards and well-being benefits available from day one.
• Collaborative environment focused on driving meaningful change in the automotive industry.
• Opportunity to lead the setup of a new corporate office location.