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Customer Service Executive (FMCG)
Описание вакансии
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TL;DR
Customer Service Executive (FMCG): Supporting retail FMCG clients through data analysis and inquiry resolution with an accent on retail measurement and client relationship management. Focus on conducting data quality investigations, preparing analytical reports, and optimizing the client experience on the NIQ Discover platform.
Location: Onsite in Cairo, Egypt (Heliopolis)
Company
NIQ is the world’s leading consumer intelligence company, delivering comprehensive consumer buying behavior insights through advanced analytics and state-of-the-art platforms.
What you will do
- Support a portfolio of FMCG retail clients in Egypt, ensuring timely delivery of reports and solutions.
- Utilize Discover and other analytical tools to provide data analysis and platform guidance.
- Conduct preliminary investigations into data quality issues and escalate them when necessary.
- Collaborate with internal Operations, Commercial, and Reporting teams to ensure successful project completion.
- Respond to client requests professionally and monitor project timelines with internal stakeholders.
- Prepare standard reports and generate basic analytical insights.
Requirements
- Location: Must be based in Cairo, Egypt.
- Strong interest in starting a career in data analytics and client services.
- Ability to maintain high levels of client satisfaction through effective communication.
- Capacity to manage multiple client inquiries and follow through on deliverables.
Culture & Benefits
- Flexible working environment.
- Volunteer time off.
- Access to LinkedIn Learning for professional development.
- Employee Assistance Program (EAP).
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