Customer Service Specialist (SAP)
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
TL;DR
Customer Service Specialist (SAP): Managing end-to-end customer order processing and delivery coordination for cleaning and hygiene products with an accent on customer satisfaction, operational accuracy, and cross-functional service delivery. Focus on resolving order discrepancies, improving service processes, coordinating with Sales, Logistics, Warehouse, and Finance, and maintaining reliable operational documentation.
Location: Rama 9, Bangkok, Thailand, near MRT Rama 9; onsite position.
Company
develops sustainable, science-driven cleaning, hygiene, and chemical solutions for healthcare, food and beverage, hospitality, and other industries through its Diversey business.
What you will do
- Act as the primary customer contact through email, phone, and internal systems.
- Process customer orders and coordinate delivery activities using SAP, including SAP SD and MM modules.
- Monitor order status, resolve discrepancies, and proactively address fulfillment risks.
- Coordinate with Sales, Logistics, Warehouse, Finance, and other stakeholders to ensure accurate and timely delivery.
- Recommend alternative solutions to reduce business and operational impact.
- Support team performance through knowledge sharing, process documentation, FAQs, operational reports, and policy compliance.
Requirements
- Bachelor’s degree in any field.
- Good written and spoken English is required.
- 2–3 years of experience in Customer Service, Order Management, or Sales Support.
- Strong communication, problem-solving, prioritization, and multitasking skills.
- Good computer skills, particularly MS Excel, Outlook, and SAP.
- Ability to work effectively under pressure.
Nice to have
- Previous experience with SAP, especially SAP SD or MM modules.
Culture & Benefits
- Competitive health and wellness benefits.
- Continuous professional development and career growth opportunities.
- Access to internal and external training courses through the company learning system.
- Opportunity to work with sustainable products and support global markets.
Будьте осторожны: если работодатель просит войти в их систему, используя iCloud/Google, прислать код/пароль, запустить код/ПО, не делайте этого - это мошенники. Обязательно жмите "Пожаловаться" или пишите в поддержку. Подробнее в гайде →