COBRA Benefits Operations Manager (COBRA)

TL;DR

COBRA Benefits Operations Manager (COBRA): Leading an essential benefits service function within a COBRA practice with an accent on operational leadership, client service, and team development. Focus on managing service delivery, training colleagues, resolving complex client and company issues, and maintaining responsive, professional operations.

Location: Hybrid work in the United States; occasional travel, including overnight travel, may be required.

Company

hirify.global Agency provides business insurance, employee health and benefits, retirement, and private client insurance solutions through a local consulting model supported by global resources.

What you will do

• Lead an important service function within the COBRA practice.
• Manage operational responsibilities as part of the Flex Practice Management team.
• Report directly to the Practice Leader and support senior practice management.
• Lead, train, and develop team members.
• Maintain strong client relationships and resolve client and company issues with tact and urgency.
• Ensure responsive, professional, and service-oriented operations.

Requirements

• Bachelor’s degree or equivalent education and related training.
• Professional experience in COBRA benefits.
• Experience leading and training teams.
• Strong client relations, communication, cooperation, and service orientation skills.
• Proficiency with Microsoft Office Suite and Adobe applications.
• Ability to travel occasionally, including overnight travel, within the United States.

Nice to have

• COBRA administration experience.
• Third-party administration experience.

Culture & Benefits

• Hybrid work environment.
• Generous time off, including personal and volunteering leave.
• Tuition reimbursement and professional development opportunities.
• Charitable contribution matching programs.
• Stock purchase opportunities.
• Inclusive culture that values diverse backgrounds, perspectives, ethics, and professional growth.