Regional Field Collection Manager (Jawa Timur Bali Nusra)

Location: Surabaya, East Java, Indonesia; responsible for the Jawa Timur, Bali, and Nusa Tenggara areas.

Company

hirify.global is a fintech company operating consumer lending and financial services products.

What you will do

• Manage collection operations and coordinate with the Collection Head and senior management.
• Ensure collection activities comply with applicable laws, regulations, and company policies.
• Analyze collection processes, workforce performance, and operational metrics to implement improvements.
• Collaborate with Product, HR, Finance, Sales, Collection Support, Anti-Fraud, and Business Intelligence functions.
• Manage operational budgets by balancing collection costs, credit losses, and profitability.
• Set staffing plans, resource allocation, KPIs, targets, and capacity requirements for business growth.

Requirements

• Bachelor’s degree from a reputable university.
• At least 3 years of experience as a Collection Operations Manager or in an equivalent role.
• At least 3 years of proven organizational and leadership experience.
• Strong communication, people management, persistence, endurance, self-management, and multitasking skills.
• Sound knowledge of data analysis and operational performance metrics.
• Ability to make decisions, take action, and deliver operational results.

Nice to have

• Experience managing consumer lending products such as credit cards, unsecured loans, motorcycle loans, or consumer durable loans.
• Experience working for a multi-finance company.

Culture & Benefits

• Full-time employment.
• Collaborative work across Product, HR, Finance, Sales, Collection Support, Anti-Fraud, and Business Intelligence functions.
• Opportunity to improve collection efficiency, customer satisfaction, and operational scalability.