Principal Product Designer (Travel)

TL;DR

Principal Product Designer (Travel): Shaping the post-booking experience for a leading online holiday platform with an accent on customer retention, self-service journeys, and end-to-end product vision. Focus on using customer insight, data, testing, and rapid prototyping to solve complex experience challenges while aligning cross-functional teams and strengthening the design system.

Location: Hybrid in Manchester, United Kingdom, with office attendance at the Aeroworks office one day every two weeks. Core working hours are 10am–4pm.

Company

hirify.global is a UK-based online package holiday specialist serving around two million holidaymakers annually through proprietary technology, a holiday app, and digital travel experiences.

What you will do

• Own the post-booking customer experience and identify opportunities that improve retention and repeat bookings.
• Partner with product, engineering, research, marketing, and customer operations leaders on product vision, priorities, and customer and business value.
• Use data, customer insight, market understanding, and unit economics to guide product decisions.
• Maintain an end-to-end view of the experience and identify opportunities for significant improvements.
• Align teams and departments, coach designers, and influence without formal authority.
• Move quickly from ideas to tested prototypes and raise the quality of the design system.

Requirements

• Several years of experience as a senior designer working on customer-facing products.
• Experience shaping product direction, owning outcomes, and being accountable for results.
• Ability to drive alignment across cross-functional groups and influence without authority.
• Strong understanding of commercial and customer considerations, with a data- and testing-driven approach.
• Comfort working with pace, ambiguity, and modern design tools.
• A portfolio demonstrating design thinking, decisions, and learnings, not only final designs.

Nice to have

• E-commerce experience.

Culture & Benefits

• Flexible full-time schedule of 37.5 hours per week with core collaboration hours from 10am to 4pm.
• Hybrid work with home working and regular access to the Manchester office.
• 25 days of holiday plus a birthday day off and additional holiday allowance for qualifying package holidays.
• Learning support through Learnerbly, workshops, courses, and professional qualifications.
• Enhanced family leave, health support, counselling, company sick pay, and wellbeing events.
• Holiday discounts, share incentive plan, gym and venue discounts, cycle-to-work scheme, and social facilities.

Hiring process

• Introductory Talent team call covering fit, right to work, and salary expectations.
• Hiring manager interview with the Director of Product Design, including an informal portfolio walkthrough.
• Project walkthrough with a cross-functional panel, followed by a leadership interview with senior leaders from Product, Data, Engineering, and People.