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Engagement Manager (Cybersecurity)
Job description
Text:
TL;DR
Engagement Manager (Cybersecurity): Driving strategic post-sales engagement and business outcomes for major financial institutions using BioCatch behavioral biometrics, with an accent on customer strategy, project coordination, incident escalation, and executive communication. Focus on managing risks to solution efficacy, coordinating technical delivery teams, resolving complex customer issues, and identifying new opportunities to prevent fraud and cyber threats.
Location: Lima, Peru
Company
is a fast-growing cybersecurity startup that uses AI-driven behavioral biometrics to analyze human-device interactions, prevent fraud, and protect digital identities.
What you will do
- Manage strategic customer engagements and risks affecting the efficacy of the solution.
- Serve as the primary consulting, incident reporting, and escalation contact for major customers.
- Lead project teams through customer issues, remediation plans, technology delivery, milestones, and deliverables.
- Facilitate customer meetings and business reviews with executives and business owners, presenting results, product updates, goals, and timelines.
- Coordinate with Support, Service Delivery, Threat Analysts, Data Scientists, Solutions, R&D, Product, and Engineering teams.
- Develop executive relationships, support Statements of Work, and partner with Strategic Account Managers to identify new sales opportunities.
Requirements
- 8 years of post-sales consulting experience in cybersecurity, fraud, payments, or technology, working with top-tier customers.
- Bachelor’s degree in a STEM or quantitative discipline such as Statistics, Engineering, Mathematics, Economics, Physics, Computer Science, or Information Systems.
- Expert ability to use data quality concepts and tools to resolve client issues.
- Advanced organizational, project management, time management, negotiation, and consultative skills.
- Fluent English and Spanish, including reading, writing, and speaking, are required.
- Strong communication skills, including executive-level communication and translation of technical requirements for non-technical decision-makers.
Nice to have
- Portuguese language skills.
Culture & Benefits
- Work with highly technical internal and external teams on cybersecurity and fraud-prevention solutions.
- Collaborate in a structured, entrepreneurial, and accountable environment.
- Represent at conferences and customer events such as Connect and Fraud Fighters.
- Coach project team members and contribute to a feedback-oriented team culture.