Commercial Field Engineer (AI)

Location: London

Company

hirify.global is an innovative research and development company focused on building Gen AI-driven code reviewers for a symbiotic partnership between humans and advanced algorithms.

What you will do

• Lead onboarding and implementation engagements for commercial and mid-market customers.
• Configure and optimize hirify.global within development workflows and CI/CD environments.
• Deliver customer trainings, onboarding sessions, workshops, and technical enablement programs.
• Troubleshoot customer issues and serve as a technical escalation point for complex implementation challenges.
• Partner with Customer Success Managers to drive adoption and ensure long-term technical health.
• Collaborate with Product and Engineering teams to translate customer feedback into product improvements.

Requirements

• 2+ years of experience in customer-facing technical roles such as Solutions Engineering, Customer Engineering, or Technical Account Management.
• Experience onboarding or supporting SaaS, developer tooling, or infrastructure products.
• Strong technical knowledge of software development workflows and modern engineering tools.
• Proficiency in troubleshooting APIs, integrations, Git workflows, and CI/CD pipelines.
• Familiarity with cloud platforms such as AWS, GCP, or Azure.
• Comfortable working from the command line and debugging technical issues.

Nice to have

• Experience with GitHub Actions, GitLab CI, Jenkins, or other CI/CD platforms.
• Experience with Kubernetes, Terraform, or cloud-native infrastructure.
• Experience working in high-growth startup environments.

Culture & Benefits

• Opportunity to make a significant impact in a collaborative and fast-paced company.
• Work at the intersection of human ingenuity and advanced AI algorithms.
• Focus on improving developer productivity and software quality through innovative SDLC tools.