2 months ago
Senior Associate, HR Services (German)
Vacancy from Hirify Global, list of international tech companiesPlus is required to make matches and apply
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Job description
Text:
TL;DR
Senior Associate, HR Services (HR Operations): Managing HR case lifecycle and employee data operations for the EMEA region with an accent on case management, SLA compliance, and document processing. Focus on resolving complex employee inquiries in German and English and ensuring data accuracy within HR systems.
Location: Hybrid in Budapest, Hungary
Company
is a leading infrastructure services provider that runs and reimagines mission-critical technology systems for global businesses.
What you will do
- Handle end-to-end HR case management through ticketing systems, ensuring strict adherence to SLAs and service standards.
- Manage employee and manager inquiries related to lifecycle events, payroll, benefits, and HR process guidance.
- Maintain high accuracy of employee data and process HR documentation within internal systems.
- Collaborate with Payroll Operations, HR Business Partners, and Tier 2/3 teams to resolve complex operational issues.
- Contribute to the maintenance of knowledge articles and identify areas for continuous process improvement in HR service delivery.
Requirements
- Experience in HR Operations or HR Services, specifically combining case management and operational activities.
- Proficiency in HR case handling, employee data management, and document processing.
- Experience with HR service portals and ticketing systems (e.g., My).
- Fluent English and fluent German (written and spoken).
- Strong attention to detail and accountability for data integrity.
Nice to have
- Experience in multi-country EMEA HR operations.
- Familiarity with ServiceNow or similar HR case management tools.
- Experience working with Workday or HR master data systems.
- Exposure to process changes, transitions, or service improvements.
Culture & Benefits
- Hybrid-friendly work culture supporting flexibility and well-being.
- Comprehensive Be Well programs focusing on financial, mental, physical, and social health.
- Access to cutting-edge learning and certifications from Microsoft, Google, and Amazon.
- Personalized development goals and continuous feedback loops.
- Inclusive environment emphasizing empathy and shared success.
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