Senior Product Manager (AI & Automation Customer Support)

Location: Remote

We are looking for an experienced and independent Senior Product Manager to develop internal AI solutions in customer support.

Overview

In this role, you will be a key player in creating tools that increase the efficiency of the entire customer and partner support service. You will take full responsibility for AI products: from understanding user needs to creating practical solutions, launching new features, controlling implementation, and evaluating results. This role is ideal for a specialist with a strong product sense, practical product creation skills, and a passion for working with AI.

What you will do

• Manage and develop internal AI products: chatbots, voice assistants, and process automation.
• Design and launch self-service solutions for external users.
• Create services that help internal support teams and reduce the load on incoming requests.
• Lead the full product development cycle: from research and prototyping to release and further improvements.
• Analyze product usage metrics, test hypotheses (PoC), and make data-driven decisions.

Requirements

• 3+ years of experience as a Product Manager, preferably in AI, automation, communication solutions, or customer support.
• Experience in large-scale operational environments (e.g., customer support services, call centers, BPO) is a plus.
• Ability to independently manage product initiatives from discovery to launch.
• Practical experience with conversational AI (chatbots, voice bots), voice assistants, AI summaries, or prompt-based tools.
• B2 (Upper Intermediate) English level

Culture & Benefits

• Interesting projects: creating products for travelers, travel agents, and hoteliers worldwide.
• Full freedom to achieve results: flexible hours, remote or office - you decide where and when to work.
• Non-standard approach to work and a thirst for new things, for example, we solve some problems with the help of AI.
• Professional development: we help employees speak at conferences - from submitting an application to preparing a presentation.
• Care for the well-being of the team: from the first month of work, our employees have health insurance and discounts in the "Yasno" service.
• Corporate prices for hotels and other travel services - so that our employees travel more often.