2 months ago
IT Technical Account Manager (MSP)
8 333 - 10 000$
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Job description
Text:
TL;DR
IT Technical Account Manager (MSP): Managing technical accounts and providing strategic IT consultancy for clients within a managed services provider environment with an accent on technology roadmaps and infrastructure deployments. Focus on delivering high-level technical consultations, developing scopes of work, and mentoring IT engineers to ensure client satisfaction and growth.
Location: Beaverton, Oregon
Salary: $100,000–$120,000 base + Bonus
Company
is a provider of IT workforce and managed services solutions.
What you will do
- Conduct in-depth quarterly technical consultations for IT clients at an advanced level.
- Provide technical guidance during the sales cycle to help clients shape their technology roadmaps using the Maturity Model.
- Collaborate with other Technical Account Managers to draft and develop scopes of work for IT hardware and application deployments.
- Lead strategic planning discussions and client meetings to ensure account retention and growth.
- Guide, train, and develop IT Engineers across the support team.
- Build trusted-advisor partnerships with clients, sales teams, and the IT service desk.
Requirements
- Prior work experience within a Managed Services Provider (MSP) environment is essential.
- Relevant IT credentials such as Network+, MCP, MCA, or MCSE, along with cloud and firewall certifications.
- Strong technical background suitable for a consultative "virtual CIO" role.
- Solid familiarity with Microsoft enterprise solutions and broad general IT expertise.
- Outstanding communication skills and experience explaining technical products to non-technical clients.
- Sponsorship is not available for this position.
Nice to have
- Previous leadership or management experience.
Culture & Benefits
- Full benefits package.
- Performance-based bonuses.
- Contract-to-hire employment path.
- Collaborative environment working closely with sales and technical teams.
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