IT Technical Account Manager (MSP)

TL;DR

IT Technical Account Manager (MSP): Managing technical accounts and providing strategic IT consultancy for clients within a managed services provider environment with an accent on technology roadmaps and infrastructure deployments. Focus on delivering high-level technical consultations, developing scopes of work, and mentoring IT engineers to ensure client satisfaction and growth.

Location: Beaverton, Oregon

Salary: $100,000–$120,000 base + Bonus

Company

hirify.global is a provider of IT workforce and managed services solutions.

What you will do

• Conduct in-depth quarterly technical consultations for IT clients at an advanced level.
• Provide technical guidance during the sales cycle to help clients shape their technology roadmaps using the Maturity Model.
• Collaborate with other Technical Account Managers to draft and develop scopes of work for IT hardware and application deployments.
• Lead strategic planning discussions and client meetings to ensure account retention and growth.
• Guide, train, and develop IT Engineers across the support team.
• Build trusted-advisor partnerships with clients, sales teams, and the IT service desk.

Requirements

• Prior work experience within a Managed Services Provider (MSP) environment is essential.
• Relevant IT credentials such as Network+, MCP, MCA, or MCSE, along with cloud and firewall certifications.
• Strong technical background suitable for a consultative "virtual CIO" role.
• Solid familiarity with Microsoft enterprise solutions and broad general IT expertise.
• Outstanding communication skills and experience explaining technical products to non-technical clients.
• Sponsorship is not available for this position.

Nice to have

• Previous leadership or management experience.

Culture & Benefits

• Full benefits package.
• Performance-based bonuses.
• Contract-to-hire employment path.
• Collaborative environment working closely with sales and technical teams.