Product Complaint Specialist II (Medical Devices)

Location: Hybrid role in Rockville or Gaithersburg, Maryland, USA

Annual base salary: $78,100–$116,200, plus potential discretionary or non-discretionary bonus.

Company

hirify.global develops diagnostic products and services.

What you will do

• Document and manage customer complaints and product feedback.
• Ensure complaint handling follows internal procedures, ISO 9001, ISO 13485, and applicable regulatory requirements.
• Manage the Field Action process from initial assessment through closure.
• Communicate and exchange information using the equipment required for the role.

Requirements

• Experience and qualifications relevant to product complaint management and quality or regulatory processes.
• Knowledge of complaint documentation, Field Action procedures, and applicable quality standards.
• Ability to work in a hybrid office environment in Rockville or Gaithersburg, Maryland.
• Must meet US employment eligibility requirements; employment verification is conducted through E-Verify.
• Ability to communicate, use required equipment, and move about the office.

Culture & Benefits

• Medical, dental, vision, and prescription coverage.
• 401(k) plan with company matching and flexible spending accounts.
• Company-paid short- and long-term disability insurance and group life insurance.
• Paid vacation, sick leave, holidays, and parental leave.
• Additional benefits include an employee assistance program, fitness club contribution, pet insurance, identity theft protection, and insurance discounts.