ServiceNow Platform Support Engineer

Location: Remote

Salary: Competitive, dependent on experience

Company

hirify.global provides workforce and professional support services.

What you will do

• Oversee the routine operation of the ServiceNow platform and resolve incoming platform support tickets.
• Maintain ITSM workflows, CMDB records, configurations, and overall platform health.
• Identify and implement improvements to processes, automation, and platform performance.
• Perform administrative duties, configuration changes, and standard change requests using documented runbooks, escalating complex issues when needed.
• Maintain ServiceNow integrations with monitoring tools such as ScienceLogic SL1 and LogicMonitor, including alert monitoring and recurring operational tasks.
• Support onboarding, documentation, and guidance for internal Service Desk and engineering staff.

Requirements

• At least four years of experience in ServiceNow administration or platform support.
• Strong understanding of ITSM practices and CMDB concepts.
• Ability to independently diagnose platform issues and close support tickets.
• Hands-on experience with configuration changes, workflow backups, and platform maintenance.
• General networking knowledge for troubleshooting monitoring systems and integrations.
• Strong English communication skills required.

Nice to have

• Experience with ScienceLogic SL1, LogicMonitor, or comparable monitoring tools.
• Forward-thinking approach focused on improving the environment rather than only maintaining stability.

Culture & Benefits

• Remote work arrangement.
• Contract position.
• Full benefits.
• Visa sponsorship is not available.