Sales Operations Specialist (Fintech)

TL;DR

Sales Operations Specialist (Fintech): Owning the end-to-end customer lifecycle for RC Capital’s Early Payouts product, from lead evaluation and onboarding to customer support, risk operations, and retention with an accent on sales execution, funnel analytics, and cross-functional operations. Focus on running high-volume client workflows, building automations, resolving disputes, managing fraud and risk processes, and turning customer insights into product improvements.

Location: Fully remote across the Americas and EMEA, with overlapping hours with US time zones required

Salary: $167,000 USD plus equity

Company

hirify.global is a remote-first SaaS company providing subscription monetization infrastructure for mobile applications, with RC Capital developing financial services for app developers.

What you will do

• Own the RC Capital customer lifecycle from lead screening and sales through onboarding, support, disputes, and account management.
• Manage inbound and outbound opportunities, run sales cycles, and maintain a high-volume customer portfolio.
• Monitor funnel composition, conversion speed, drop-off points, campaign performance, and pipeline quality for executives and stakeholders.
• Partner with Product, Sales, Support, Finance, Marketing, Legal, Operations, and Data on customer needs, regulatory questions, and roadmap priorities.
• Build automations and workflow improvements that reduce manual support effort and improve customer experience.
• Develop and refine risk-management strategies across the sales lifecycle, including fraud and compliance-adjacent workflows.

Requirements

• 3+ years of client-facing experience in sales, account management, or customer support.
• 1–2 years of marketing or growth experience with campaigns, content, CRM outreach, and performance tracking.
• Experience closing and managing a high volume of client relationships.
• Strong analytical, written, verbal, organizational, and process-improvement skills.
• Comfort working with CRM, support, analytics, and productivity tools such as Salesforce, Notion, Linear, Zendesk or Intercom, and Google Analytics.
• Availability to work overlapping hours with US time zones; comfort handling disputes, risk issues, ambiguity, client calls, data reviews, and cross-functional planning.

Nice to have

• Experience with payment operations, fraud or risk workflows, or compliance-adjacent processes.
• Exposure to mobile applications or embedded finance.
• Experience using AI tools and building automations.

Culture & Benefits

• Fully remote and flexible work environment across a distributed international team.
• Competitive equity with a 10-year exercise window for vested options.
• Suggested annual time off of 4–5 weeks for rest and recharge.
• $2,000 USD workspace setup budget.
• $1,000 USD annual continuous-learning stipend.