Sr. AI Systems & Solutions Architect

Location: United States; the salary range covers multiple U.S. geographic markets. The role may require up to 10% travel for onboarding, client or partner work, team meetings, and industry events.

Company

A SaaS company that makes first-party data accessible and actionable to help creators deliver personalized ecommerce experiences.

What you will do

• Partner with Global Services leaders to identify, prioritize, and roadmap high-impact AI and automation opportunities.
• Build AI-powered prototypes and workflows using Claude, LLMs, modern AI platforms, APIs, MCPs, automation tools, and internal data sources.
• Design prompts, skills, agents, and retrieval workflows that improve the reliability and usefulness of AI-generated outputs.
• Evaluate and iterate on solutions using user feedback, business outcomes, and emerging best practices.
• Create documentation, implementation guides, and best practices for AI adoption.
• Lead enablement sessions, workshops, and office hours while collaborating with engineering teams on production-grade implementations.

Requirements

• Strong technical foundation, systems-thinking ability, and a focus on solving business problems with AI.
• Experience building AI-powered prototypes with LLMs and modern AI tools.
• Understanding of APIs, system integrations, internal tools, automation, and data sources.
• Ability to rapidly prototype, test, and iterate based on user feedback and business needs.
• Strong communication and documentation skills, with the ability to enable technical and non-technical teams.
• Must be eligible to work in the United States.

Nice to have

• Hands-on experience with Claude or other leading LLM platforms, including prompt engineering, skills, agents, and AI workflows.
• Familiarity with Global Services functions such as onboarding, education, consulting, or customer success.

Culture & Benefits

• Collaborative work across Strategy & Operations, Global Services, and centralized AI engineering teams.
• Opportunities to improve AI fluency through responsible use, privacy, security, bias awareness, and human-in-the-loop practices.
• Comprehensive health, welfare, and wellbeing benefits based on eligibility.
• Potential annual cash bonus, equity, and sign-on payments based on eligibility.
• Travel is coordinated in advance.

Hiring process

• The interview process includes adherence to guidelines for using AI during interviews.
• Recruiters provide details about the specific salary and OTE range for the preferred U.S. location.