Trilingual Patient Coordinator (Healthcare)

TL;DR

Trilingual Patient Coordinator (Healthcare): Coordinate patient communications, appointments, follow-up care, and administrative workflows for a growing pediatric practice with an accent on multilingual service, accurate records, and compassionate patient support. Focus on managing high-volume scheduling, maintaining EMR data, protecting sensitive information, and ensuring continuity of care across patients, families, providers, and internal staff.

Location: Remote from Uruguay, Brazil, Argentina, or Colombia

Company

hirify.global is a staffing agency recruiting for a growing, family-owned pediatric practice in Orlando, Florida.

What you will do

• Answer inbound calls and respond to patient enquiries in English, Spanish, and Portuguese.
• Schedule, reschedule, confirm, and follow up on patient appointments.
• Manage provider calendars and maintain accurate patient information in the practice management system and EMR.
• Support patient registration, demographic updates, and communication between patients, providers, and internal staff.
• Deliver a professional, compassionate patient experience while identifying opportunities to improve communication and operational efficiency.

Requirements

• Fluent written and spoken English, Spanish, and Portuguese required.
• Previous experience in a U.S. healthcare or medical practice.
• Strong telephone communication, customer service, organizational, and multitasking skills.
• High attention to detail and ability to manage priorities in a fast-paced environment.
• Ability to work independently while following established processes.
• Professional, compassionate, and patient-focused approach.

Nice to have

• Experience with eClinicalWorks.
• Experience as a Patient Coordinator, Medical Receptionist, Medical Administrative Assistant, or Front Desk Coordinator.
• Familiarity with RingCentral or other VoIP phone systems.
• Knowledge of HIPAA regulations and patient confidentiality.
• Experience in pediatric or family medicine practices.

Culture & Benefits

• Remote full-time operations role.
• Opportunity to join a rapidly growing pediatric practice during an expansion stage.
• Potential to take on increased responsibility and grow into a long-term role.
• Collaborative, family-oriented healthcare environment.