DevOps Engineer (Observability)

Location: Remote from Ireland; occasional travel may be required for project or team in-person meetings.

Company

Twilio provides communications solutions that help businesses and developers create personalized customer experiences.

What you will do

• Lead the architecture and delivery of observability platform components focused on reliability, scalability, and usability.
• Build consistent workflows for logs, metrics, traces, and continuous profiling.
• Design developer-friendly tooling and APIs for incident response, performance analysis, and platform debugging.
• Drive the observability transformation using centralized S3-based data lakes, OpenTelemetry instrumentation, and ClickHouse-backed query engines.
• Collaborate with product teams, SREs, and developer experience groups to integrate observability into engineering workflows.
• Provide architectural guidance, mentor engineers, and align cross-team efforts with long-term platform goals.

Requirements

• Proven experience building and scaling observability systems such as logging platforms, metrics pipelines, tracing infrastructure, or profiling tools.
• Experience designing high-scale telemetry systems and handling high-cardinality data and telemetry correlation.
• Proficiency in at least one modern programming language, such as Go, Python, or Java.
• Strong understanding of distributed systems and observability challenges in microservice-based environments.
• Experience with AWS, Kubernetes, and infrastructure-as-code tools.
• Ability to make forward-looking technical decisions, provide architectural guidance, and lead through ambiguity.

Nice to have

• Familiarity with ClickHouse, Grafana Mimir, Athena, or equivalent log and metrics querying systems.
• Contributions to open-source observability tools or communities.
• Experience building cost visibility or FinOps tooling for cloud compute and telemetry pipelines.

Culture & Benefits

• Remote-first work with opportunities for team gatherings, functional off-sites, and customer meetings.
• Competitive pay and generous paid time off.
• Parental and wellness leave.
• Healthcare and a retirement savings program.
• Support for volunteering and community donations.

Hiring process

• Hiring decisions are made by Twilio employees, with AI used to support process efficiency.
• Formal interviews are part of the recruitment process.