DevOps Engineer (Observability)

TL;DR

DevOps Engineer (Observability) (OpenTelemetry/AWS/Kubernetes): Re-architecting Twilio’s observability platform to build a unified, scalable telemetry stack with an accent on logs, metrics, traces, profiling, and cost-efficient data pipelines. Focus on designing high-scale distributed systems, developer tooling, and APIs while solving telemetry correlation, high-cardinality data, and platform reliability challenges.

Location: Remote from Ireland; occasional travel may be required for team or project meetings.

Company

Twilio provides cloud communications solutions that help businesses and developers create personalized customer experiences.

What you will do

• Lead the architecture and delivery of observability platform components focused on reliability, scalability, and usability.
• Build consistent workflows for logs, metrics, traces, and continuous profiling across engineering teams.
• Design developer-friendly tooling and APIs for incident response, performance analysis, and platform debugging.
• Drive the transition to centralized S3-based data lakes, OpenTelemetry instrumentation, and ClickHouse-backed query engines.
• Advise and mentor engineers while influencing architectural decisions and telemetry standards across Platform Engineering and R&D.
• Collaborate with product teams, SREs, and developer experience groups to integrate observability into engineering workflows.

Requirements

• Proven experience building and scaling observability systems such as logging platforms, metrics pipelines, tracing infrastructure, or profiling tools.
• Experience designing high-scale telemetry systems using technologies such as Prometheus, ClickHouse, OpenTelemetry, or Kafka.
• Proficiency in at least one modern programming language, such as Go, Python, or Java.
• Strong understanding of distributed systems, microservices, telemetry correlation, and high-cardinality data challenges.
• Experience with AWS, Kubernetes, and infrastructure-as-code tools.
• Ability to provide architectural guidance, make forward-looking technical decisions, and lead through ambiguity.

Nice to have

• Familiarity with ClickHouse, Grafana Mimir, Athena, or equivalent log and metrics query systems.
• Contributions to open-source observability tools or communities.
• Experience building FinOps or cost-visibility tooling for cloud compute and telemetry pipelines.

Culture & Benefits

• Remote-first work with occasional in-person team gatherings, off-sites, or customer meetings.
• Competitive pay and generous time off.
• Parental and wellness leave.
• Healthcare and retirement savings programs.
• Opportunities to support volunteering and community initiatives.

Hiring process

• Hiring decisions are made through a formal interview process involving real Twilio employees.
• Occasional travel may be required for project or team meetings.