Data Support Engineer (Blockchain)

Location: Remote with 2 hours overlap on NYC mornings Mon-Thurs from 10am-12pm ET

Company

hirify.global provides a neutral, canonical data layer that standardizes and verifies blockchain data across 140+ blockchains, enabling institutions to build onchain finance applications with confidence.

What you will do

• Troubleshoot and resolve complex customer issues involving SQL queries, data pipelines, API integrations, and other hirify.global integrations like Kafka.
• Help customers diagnose and optimize performance in data sources such as Snowflake, BigQuery, and Postgres.
• Collaborate with engineering to investigate bugs, identify patterns, and ship fixes.
• Develop internal tools and scripts to automate troubleshooting and improve response times.
• Write clear documentation and knowledge base articles for customers and internal teams.
• Participate in daily syncs and synthesize insights into an AI-native support system that builds leverage.

Requirements

• Fluency in SQL and technical support for SaaS or data products.
• Working knowledge of blockchain data primitives across ecosystems like Solana and EVM chains.
• Familiarity with APIs, data connectors, ETL tools, and scripting languages such as Python or Bash.
• Strong understanding of Linux environments and command-line tools.
• Excellent communication and documentation skills with a proactive, empathetic approach to customer relationships.
• Ability to work independently and take full ownership of issues from report to resolution.

Nice to have

• Experience with data warehouses (Snowflake, BigQuery, Redshift) or BI tools.
• Exposure to infrastructure-as-code tools like Terraform or Ansible.
• Experience debugging API or integration issues across cloud environments.
• Familiarity with data modeling or transformation frameworks such as dbt or Airbyte.
• Experience with message queues and event buses like Google Pubsub or Kafka.

Culture & Benefits

• Medical, dental, vision, life, and AD&D insurance with 100% coverage for US employees on Gold plans.
• Meaningful early-stage equity with stock option grants for all full-time employees.
• Flexible, trust-based paid time off meeting or exceeding local statutory vacation requirements worldwide.
• Company-sponsored 401(k) retirement plan for US employees.
• Remote work from any geographical location with required NYC morning overlap.