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Client Service Specialist (Logistics)
Описание вакансии
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TL;DR
Client Service Specialist (Logistics): Supporting freight audit and payment operations by processing carrier invoices, resolving billing discrepancies, and coordinating transportation-related inquiries with an accent on invoice accuracy, reconciliations, and customer service. Focus on investigating payment exceptions, maintaining freight payment queues, supporting month-end close activities, and improving operational workflows across transportation systems.
Location: Not specified; the role includes picking up mail from a local post office and requires the ability to lift up to 30 pounds.
Company
provides globally integrated, port-centric supply chain, transportation, and logistics solutions for multinational customers.
What you will do
- Process and audit domestic and international carrier freight invoices for contract compliance, pricing accuracy, duplicate billing, accessorial charges, and discrepancies.
- Research and resolve invoice exceptions, payment disputes, balance dues, and reconciliation issues.
- Manage customer, carrier, vendor, and internal inquiries through the ticketing system and other communication channels.
- Support month-end close activities, customer accrual reporting, reconciliations, and financial reporting.
- Use transportation management and freight payment systems to research shipments, process invoices, and maintain electronic records.
- Support customer implementations, documentation, testing, training, call center activities, and process improvement initiatives.
Requirements
- Experience or capability in freight audit and payment operations, invoice processing, and discrepancy resolution.
- Ability to communicate professionally with customers, carriers, vendors, and internal stakeholders.
- Ability to manage multiple inquiries and follow up within established service levels.
- Ability to learn and effectively use transportation management and freight payment systems.
- Ability to maintain accurate electronic and physical documentation.
- Ability to lift up to 30 pounds and pick up mail from the local post office.
Culture & Benefits
- Work within a diverse, close-knit global community.
- Opportunities for career growth and professional development.
- Exposure to customers and operations across chemical, retail, life sciences, pharmaceutical, electric vehicle, and industrial sectors.
- Collaboration with Operations, Procurement, Finance, Account Management, and internal support teams.
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