Client Service Specialist (Logistics)

Location: Not specified; the role includes picking up mail from a local post office and requires the ability to lift up to 30 pounds.

Company

hirify.global provides globally integrated, port-centric supply chain, transportation, and logistics solutions for multinational customers.

What you will do

• Process and audit domestic and international carrier freight invoices for contract compliance, pricing accuracy, duplicate billing, accessorial charges, and discrepancies.
• Research and resolve invoice exceptions, payment disputes, balance dues, and reconciliation issues.
• Manage customer, carrier, vendor, and internal inquiries through the ticketing system and other communication channels.
• Support month-end close activities, customer accrual reporting, reconciliations, and financial reporting.
• Use transportation management and freight payment systems to research shipments, process invoices, and maintain electronic records.
• Support customer implementations, documentation, testing, training, call center activities, and process improvement initiatives.

Requirements

• Experience or capability in freight audit and payment operations, invoice processing, and discrepancy resolution.
• Ability to communicate professionally with customers, carriers, vendors, and internal stakeholders.
• Ability to manage multiple inquiries and follow up within established service levels.
• Ability to learn and effectively use transportation management and freight payment systems.
• Ability to maintain accurate electronic and physical documentation.
• Ability to lift up to 30 pounds and pick up mail from the local post office.

Culture & Benefits

• Work within a diverse, close-knit global community.
• Opportunities for career growth and professional development.
• Exposure to customers and operations across chemical, retail, life sciences, pharmaceutical, electric vehicle, and industrial sectors.
• Collaboration with Operations, Procurement, Finance, Account Management, and internal support teams.