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Vice President – Payment Products Authorization Operations (Fintech)
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TL;DR
Vice President – Payment Products Authorization Operations (Fintech): Leading global 24/7 authorization operations for Visa’s real-time payment platforms with an accent on high availability, incident management, observability, automation, and AI-enabled operations. Focus on directing major incident response, designing orchestrated operating models, and maintaining five- and six-nines reliability across highly regulated transaction-processing environments.
Location: Singapore, SingPost; on-site with at least 3 days in the office. The role also serves as site lead for ’s Basingstoke, UK campus and requires consistent performance from an assigned office location.
Company
provides global payments technology connecting consumers, merchants, financial institutions, and governments across more than 200 countries and territories.
What you will do
- Lead a globally distributed organization of approximately 100 authorization operations professionals providing reliable 24/7 production support.
- Own secure, highly available authorization operations for ’s Payment Products, with availability targets of up to six nines.
- Serve as the senior operational decision-maker during major authorization incidents and oversee escalation, risk containment, and post-incident learning.
- Lead operational acceptance for products entering production and establish readiness, risk mitigation, ownership, dashboards, and performance metrics.
- Design automated and orchestrated operating workflows integrating observability, AIOps, Generative AI, incident management, and human-in-the-loop controls.
- Act as site lead for the Basingstoke campus, supporting engagement, facilities coordination, and employee advocacy.
Requirements
- 12+ years of professional experience with a Bachelor’s degree, 10+ years with an advanced degree, or 8+ years with a PhD.
- At least 5 years of experience in software development and/or technology operations fundamentals, including observability, event management, or incident response.
- Leadership experience running mission-critical, real-time platforms at global scale, preferably in payments, financial networks, transaction processing, telecom, or similarly regulated environments.
- Experience owning 24/7 production operations, major incidents, escalation management, high-availability targets, and operational risk.
- Experience leading geographically distributed, multifunctional teams and managing complex transformation initiatives.
- Knowledge of payment systems, PCI, SOX, SSAE/ISAE, and regulatory standards including FBA, BOE, and RBI.
Nice to have
- 15+ years of experience leading global teams and complex cross-functional initiatives.
- Experience with mainframe-based payment processing platforms, microservices, containers, messaging, queuing, and caching technologies.
- Working knowledge of Generative AI, AIOps, automation, agentic capabilities, and highly orchestrated operations models.
- Experience with IT service management, including incident management, change management, operational metrics, and continuous improvement.
- Payments industry leadership experience and a record of recruiting, developing, retaining, and motivating technical talent.
Culture & Benefits
- Work in a global payments technology organization serving more than 200 countries and territories.
- Operate in a highly regulated, high-stakes environment focused on reliability, resilience, and continuous improvement.
- Use blameless post-mortems, automation, intelligent systems, and predictive operational practices to improve production outcomes.
- Support an inclusive workplace experience as site lead for the Basingstoke campus.