CX System Administrator (Zendesk)

Location: Hybrid in Riga, Latvia (opportunity to work remotely or from the office)

Salary: €2,500 gross per month

Company

hirify.global is a global on-demand commerce engine formed by the merger of Printful, Printify, and Snow Commerce.

What you will do

• Administer Zendesk by maintaining groups, user fields, ticket fields, views, macros, triggers, and automations.
• Manage agent onboarding, offboarding, roles, permissions, and group assignments.
• Monitor and troubleshoot routing, SLAs, tagging, and business rules, performing regular audits to ensure instance health.
• Build and improve chatbot flows and help centers specifically for Snowcommerce brands.
• Act as the primary point of contact for stakeholder requests, translating them into system adjustments.
• Maintain technical documentation, SOPs, and track tasks via Jira.

Requirements

• Experience in Zendesk administration and maintenance.
• Ability to build and maintain chatbot flows.
• English: Ability to communicate effectively and provide a resume in English.
• Location: Must be based in Latvia or able to work in a hybrid setup in Riga.

Culture & Benefits

• Flexible working hours with the option to start the day as late as 11 AM.
• Private health insurance.
• Additional paid days off for mental/physical well-being and birthdays.
• Free healthy lunch for employees working from the Riga office.
• Employee discounts on platform merch.
• Access to mentorship, internal meetups, and hackathons.

Hiring process

• Introductory call with the Talent Acquisition team (30-45 minutes).
• Practical assignment (take-home or live session).
• Interview with the Hiring Manager (30-60 minutes).